I'm a business owner here in Houston just like TLH owner(s) so I guess I can relate to them on some level.
I don't run my business the way they do and they've obviously made mistakes over the years, but that's the case with a lot of businesses.
A lot of business owners have no clue how to properly run a business since it's not something that's taught in school.
The $100 non-refundable deposit in hindsight was a mistake on their part, but it was clearly a reaction to to folks just hanging out and not buying food. That definitely could have been handled another way.
Maybe require a certain amount minimum (definitely less than $100) for folks dining in just like clubs/bars that require a 2 drink minimum to stay.
Ultimately, it looks like the in-fighting between the couple is what doomed the business which is a shame.
Divorced couples can still run a business together (look at the Rock and his ex-wife), but it looks like the wife especially got all in her feelings and is determined to just burn it all down.
Agree with most of what you have said. Most people learn on the go how to run a business. They had the luxury of a booming business, so when there is plenty of money....one doesn't have to learn so fast, which is good and bad......$100 non-refundable is ridiculous. That makes sense at Steak 48 because a meal is gonna be that anyway, but if I want a turkey leg and a beer...I ain't hitting 100 bucks.
But, I disagree about the wife. Husbands name was never on any of the documents...none of them. Everything was solely in her name. Also, it seems she has a consulting company and is making immediate and drastic moves to correct the sinking ship. I don't know if it will work....but at this point it is the right thing to do.