I feel you. Personally my shit ballooned cuz of interest over time too. Definitely partially my fault, but I been in repayment since 2006.. then I also reconsolidated along the way, so I'm not sure if my clock to forgiveness was reset at that time.
But this shit seems like it's changing rapidly, so I gotta call and speak to someone again just to keep everyone on they toes. My servicer is Aidvantage and they seem about as sharp as a butterknife.
Have any of y'all ever been able to speak with someone directly from the Government Aid Dept.?