Nobody likes self-checkout. Here's why it's everywhere
Why has this problematic, unloved technology taken over retail?
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New York (CNN Business)"Unexpected item in the bagging area."
"Please place item in the bag."
"Please wait for assistance."
If you've encountered these irritating alerts at the self-checkout machine, you're not alone.
The machines are expensive to install, often break down and can lead to customers purchasing fewer items. Stores also incur higher losses and more shoplifting at self-checkouts than at traditional checkout lanes with human cashiers.
The introduction of self-checkout machines in 1986 was part of a long history of stores transferring work from paid employees to unpaid customers, a practice that dates all the way back to Piggly Wiggly — the first self-service supermarket — in the early 1900s.
Instead of clerks behind a counter gathering products for customers, Piggly Wiggly allowed shoppers to roam the aisles, pick items off the shelves and pay at the register. In exchange for doing more work, the model promised lower prices.