Samsung makes their fridge for the gimmicks of the screen, knock door and all the bells and whistles. The internal motor is shit, component boards is shit and a lot of the functional parts are shit.
Their washing machines are no good as well.
I had an LG fridge that went out after 10 yrs. Trying to fix it, found a local appliance guy and he explained a lot about today's appliances and fridges. Said many of them from the past 10-15yrs are garbage.
There are about 3 main manufacturers he said today that bought out majority of the companies and slap their brand name on them. Kenmore used to be reliable, that's been gone for years for that same reason. It's why so many parts are compatible with one another like LG may be the same parts as Whirlpool and Maytag. I can't remember the compatible companies, but just named those for example purposes.
I have a Kitchen Aid 5 door fridge, bought from Lowe's that was a special order, that was canceled so they put it on clearance. What we got it for was criminal, lol. $4k fridge for less than 20%. So if it goes, won't feel as bad.
If you're not buying a brand like Jenn Air or Wolf, you're rolling dice, hoping something doesn't go wrong with the fridges of today.
Samsung fridges just happens to be, aside from their poor reliability, their customer service will fuck you over. I never buy extended warranties, but in their situation, best to buy the store extended warranty and NOT Samsung, you will be fucked. Notorious complaints online about it. They do not honor their warranty on fridges
Sorry for the Colin post, but know too well about it. And yall need to understand, their fridge and washers have nothing to do with the rest of their appliances or any other products, it's a different division that they really don't care about. Samsung is a leader in many other things, mainly their TV's and phones. Can't take that from them.